Vercel Pro plan refund request and billing support submission issues

(edited)

Hello,

Problem

I want to refund the 20.00$ that Vercel just charged me today. I purchased the Pro plan on. but my website still get paused and i no longer want to use the service

Support Issue

please help me with the refund. i try to use help and billing but button submit cant be clicked are you kidding me ?

Billing Details

Receipt number: 2621-4740
Invoice number: RIQQHDDP-0002
Payment method: ![Visa

i disappointed with the service and the Support center was terrible. how could this big service no one reply on the support or even email reply.

Vercel Staff

Hi there, sorry that you are facing this issue. You can open a Billing support case from https://vercel.com/help to get your refund.

vercel.com

Help

Discover solutions through our documentation, guides, and community.

If you've already opened a case, rest assured our support team will help you as soon as they get to the ticket.

Customers on all plan types are welcome to open a new case for any billing issue. Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts.

i already create the case and try to billing support but cant because submit button Unable to be CLICKED.

I have already paid for my invoice (RIQQHDDP-0002, Receipt number 2621-4740) but my account remains paused, which has stopped my business. I'm trying to submit a refund request but after selecting the invoice, the submit button remains greyed out and cannot be clicked, so I'm unable to complete the refund submission. i want to refund anyway

reply to #9

Vercel Alum

Hey, !

I'm sorry about this, I understand how frustrating it can be.

Can you try a different browser to submit the request? Or disable plugins, perhaps?

We cannot refund you via the community I'm afraid.

whta kind of plugin or browser ? i still cant clicked i have tried anothe rbrowser

Vercel Alum

Could you go into your console and check error logs?

this is has nothing to do with console or error logs. the button just cant clicked

Vercel Alum

That's interesting! Looks like a bug.

I went through the flow myself, and I had to select the product I wanted to refund.

CleanShot 2026-02-04 at 11.16.32@2x

But it looks like nothing shows up for you. Let me check with the team

can you click submit ? because submit button is dissable

Vercel Alum

Yes, I have to select refund then the Submit works

but i cant click submit it is disabled

Vercel Alum

Yeah - I shared with the team! Thanks for being patient with me

thank you, i will wait the solution

Vercel Alum

Looks like we merged a PR to fix this! Can you try again?

i have try again but nothing changes. already in the support center make 2 open case but no body see or reply

Vercel Alum

Thank you for your patience! Looks like you got cases through. Our team will get to your case as soon as they can.