[▲ Vercel Community](/) · [Categories](/categories) · [Latest](/latest) · [Top](/top) · [Live](/live) [Help](/c/help/9) # Vercel team access blocked by paid plan prompt despite canceled subscription and ongoing charges 31 views · 0 likes · 6 posts Irene 1914 (@irene-1914) · 2026-02-18 ## Problem I’m able to log in, but when I try to access that team, it asks me to select a paid plan. I have already canceled the subscription, yet I’m still being charged. I cannot access the team, and I haven’t used it for months, but the charges keep going through. Please cancel the subscription and issue a refund. The AI support hasn’t been able to resolve this and I’ve been stuck in an endless loop. I’m busy, I’ve already spent too much time on this, and I’m very frustrated. Is there someone who can actually help me with this? ## Billing Details **Invoice #1** - Invoice number: `Y1ZPJUTM-0004` - Receipt number: `2597-6899` **Invoice #2** - Invoice number: `OSCI87CK-0004` - Receipt number: `2265-1120` system (@system) · 2026-02-18 Did you know there's another category dedicated to #v0 topics? A human should be here soon to help, but the answer may already be available even faster in one of these other posts. Our docs are a great place to start. https://vercel.com/docs/v0 We also have a walkthrough to help guide your workflow. https://community.vercel.com/t/become-a-v0-expert/5981 And these recordings can give you a look at v0 features and strategies in action shown by our Community: https://community.vercel.com/tags/c/events/42/v0 If you're looking for help canceling or requesting a refund for your v0 subscription, this guide might be helpful https://community.vercel.com/t/cancelling-a-v0-subscription/9683 Community Backoffice (@community-backoffice) · 2026-02-18 Hi there, sorry that you are facing this issue. You can open a **Billing** support case from https://vercel.com/help to get your refund. If you've already opened a case, rest assured our support team will help you as soon as they get to the ticket. > Customers on all plan types are welcome to open a new case for any billing issue. Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts. Irene 1914 (@irene-1914) · 2026-02-18 I can’t even create a case properly. There’s no input field to describe the issue in the case form. Irene 1914 (@irene-1914) · 2026-02-18 I’ve repeatedly contacted Help and the issue still isn’t resolved. Help tells me to ask the Community, and here I’m told to contact Help again. What exactly am I supposed to do? I registered my card and then canceled, yet due to your bug I’m still being charged in an endless loop. Is this acceptable? Irene 1914 (@irene-1914) · 2026-02-18 Stop redirecting this to the Help AI and handle this immediately on your side.