$184.84 unexpected Build Minutes charge - Turbo default, invoice D1DAA0BB-0011

Help
3

I have a similar issue and got stuck with a bill of $816.12. While I originally got prompt responses, I was told I had to wait for the invoice to pass before I could continue to resolve it. I requested that they know about the issue and do something about it. After the 15th, for some reason I didn’t see the bill as that much anymore which was probably an oversight of mine, I thought it was cleared and I only owed the monthly amount. When I became aware that it wasn’t resolved I contacted the support bot, which tried to credit me the massive build amount but as it was too large it couldn’t. Now I have an overdue account and an open support case with no response. I had explained that there was no way that I can pay that amount. I do not think that it is fair to users to set turbo build as a standard when setting up your account. I was also told that by the support bot and in all my interactions the responses seemed very supportive. Yet now I hear not reply back and I am stuck with the anxiety of an $816.12 bill that I did not budget or plan for that should not have happened. #01139666 is my open case number.