Turbo build set as unbeknownst default - I'm stuck with a bill of $816.12.

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I got stuck with a bill of $816.12. While I originally got prompt responses to my support case, I was told I had to wait for the invoice to pass before I could continue to resolve it. I requested that they know about the issue and do something about it before the invoice went live, but was told to wait untill it became active. After the 15th, for some reason I didn’t see the bill as that much anymore which was probably an oversight of mine, I thought it was cleared and I only owed the monthly amount. When I became aware that it wasn’t resolved I contacted the support bot, which tried to credit me the massive build amount but as it was too large, and it couldn’t. I was told to reopen my case and wait for a live person to help me. Originally I got prompt and helpful responses from Alex. Now no-one responds to my open case. Now I have an overdue account and an open support case with no response. I had explained that there was no way that I can pay that amount. I do not think that it is fair to users to set turbo build as a standard when setting up your account. It seems to be done to catch new users in a bad situation. I was also told that it should be corrected by the support bot and in all my interactions the responses seemed very supportive. Yet, now I hear no reply back and I am stuck with the anxiety of an $816.12 bill that I did not budget or plan for that should not have happened. #01139666 is my open case number. answered the fastest are the ones with relevant info included in the original post. Be sure to include all detail needed to let others see and understand the problem!