Looking for ideas to make FAQs update automatically as features change.
Do you store them in your CMS, database, or generate them from tickets?
For managing dynamic FAQs in SaaS dashboards, here are a few approaches that work well with Vercel and Next.js:
Database + CMS Hybrid Approach
Store FAQ content in a headless CMS like Sanity or Contentful, then use Next.js API routes to fetch and cache the data. This gives your team easy content management while keeping everything fast with ISR (Incremental Static Regeneration).
Markdown + Git Workflow
Keep FAQs as markdown files in your repo and use Next.js’s built-in markdown support. When features change, update the FAQ files as part of your deployment process. This keeps everything version-controlled alongside your code.
API-Driven with Webhooks
Use a CMS with webhook support to trigger rebuilds when FAQ content changes. Vercel’s build hooks make this seamless - your FAQs stay fresh without manual intervention.
For ticket-driven updates, you could integrate with your support system’s API to automatically generate FAQ entries from common issues.
The key is leveraging Next.js’s static generation capabilities so your FAQs load instantly while still being easy to update.