Hey everyone,
I’m curious how other teams handle building and maintaining their knowledge base for SaaS apps — especially when it comes to automating customer support with AI or chatbots.
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Do you use your docs as the main source of truth?
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Are you pulling directly from your codebase or a CMS?
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How do you keep it updated as your product evolves?
Would love to hear how you’re approaching this — tools, workflows, and lessons learned.