Hi Vercel team,

Team: MF Digital (Pro). Case: CSE_014fDBbSWpeuLVFP. Invoice: RS9LG0TJ-0005 ($157.49).

The invoice includes a $100.00 "Flat Rate CDN 50M" tier that was applied automatically. I never requested it. I opened the case above on October 23, before the upgrade, asking to prevent it, and I disabled Flat Rate CDN on October 26, the same day the new cycle started, so it was never used.

The case has had no reply in 7 days, and the auto-reply says the response time is 1 to 2 weeks. The self-service refund tool marks the line as non-refundable, and the support agent cannot escalate it. I also emailed Vercel's billing email.

I am ready to pay the $57.49 of real usage today. I am asking a human from Billing to remove the $100.00 line or refund it to my card. My production apps run on this team, and the grace period ends on November 9, before the stated response time.

Thank you.