Hi Vercel team,

I’m requesting that a staff member route my existing billing case to the Billing team.

Case ID: #01M2uEyHhYLTMC7t Opened: August 1, 2026 Status: Open, with no response after 14 calendar days

I was unexpectedly charged $20.00 on July 1 and another $20.00 on August 1 for v0 Premium, totaling $40.00.

V0’s own Usage & Activity dashboard confirms that the paid service was not used:

• July 1–August 1: 0 active days, 0 chats, 0 messages, and $0.00 monthly usage.
• August 1–August 15: 0 active days, 0 chats, 0 messages, and $0.00 monthly usage. The full $20.00 monthly credit remains unused.

The subscription has been cancelled and the billing page confirms no further subscription charges will occur after September 1. The $40.00 refund is still outstanding.

I understand the current Billing queue may take 2–3 weeks, but because these are unrecognized charges for a completely unused service, please route the existing case to the appropriate Billing specialist and confirm the refund.

I have provided invoice details privately in the support case and by email to billing@vercel.com. No personal or payment-card details are included here.

Thank you.