Current versus Expected behavior I need help with a custom domain connectivity issue on Vercel. My native Vercel domain works correctly: PlantaCheck Controle inteligente das suas plantas However, my custom domain times out from Brazil: PlantaChe…

The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for bonus points . [image] Troubleshooting domains Learn about…

Update: I tested the custom domain using a VPN. Without VPN: https://www.plantacheck.com.br returns ERR_CONNECTION_TIMED_OUT. With VPN enabled: https://www.plantacheck.com.br opens correctly and loads the application. The native Vercel domain continues to work normally: PlantaCheck …

Hi, If the .vercel.app domain works but the custom domain times out, I’d focus on DNS and routing before looking at the application itself. A few checks that usually narrow it down quickly: dig A your-domain.com +short dig CNAME www.your-domain.com +short dig NS your-domain.com +short The import…

Hi Ryu, Thanks for the guidance. That makes sense. After waiting and testing again, the custom domain is now reachable normally from different networks, including home Wi-Fi, mobile data, 4G/5G, browser and PWA. The .vercel.app domain kept working during the issue, so it really looks like this wa…

Hi Giovane, Glad it’s working now, and thanks for sharing the follow-up. Your conclusion sounds reasonable to me. Since the app worked on plantacheck.vercel.app, and the custom domain worked through VPN but not through the normal Brazilian network, it does sound more like a temporary DNS/routing r…

I am experiencing the same issue. Wondering if anyone found solution for it. [image] Custom domain inaccessible from one US ISP/location, while .vercel.app URL works Help My Vercel deployment URL works correctly, but my custom domain does not work for a f…

Custom domain times out while native vercel.app domain works

Help

theuntitled95 (Talha Hussain) July 14, 2026, 6:57pm 7

I’m facing similar issue in Oman right now where the .vercel.app links are routing properly to the projects but none of the custom domain are working and timing out. I have also posted more details in a new post I’ve created, if anyone can check and help from the Vercel team please

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Custom domain times out while native vercel.app domain works

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