I was charged twice for my domain renewal of vincentjunior.dev on February 24, 2026. Two identical charges of $13.00 were processed just 4 minutes apart (invoices 70FF0625-0016 at 05:05 and 70FF0625-0017 at 05:09). Both charges have been paid. When I attempted to submit a refund request through the form, it stated that the charges are not refundable. I need assistance in refunding one of these duplicate charges.
The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for bonus points.
You can also use v0 to narrow down the possibilities.
Hi there, sorry that you are facing this issue. You can open a Billing support case from Help to get your refund.
If you’ve already opened a case, rest assured our support team will help you as soon as they get to the ticket.
Customers on all plan types are welcome to open a new case for any billing issue. Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts.