Hi everyone,

I’m reaching out to see if anyone else has experienced this, or if you have any advice on what I can do.

About a month ago, I canceled my Team Plan because of Vercel’s pricing changes. Since then, I’ve consistently topped up credits — usually $60-70 at a time, around $20-30 per week. I still had $9 left before everything suddenly stopped.

Without any warning, my entire Team Plan access — including all my projects — was removed when the plan cancellation took full effect. I refreshed, and it was all gone. No email, no alert — nothing.

This is incredibly stressful, as I have active projects stored on Vercel worth significant time and money (over $30,000 of work).

I’ve created an urgent case with Vercel support, but no one is responding. The last time I created a similar urgent case, it took two weeks to get a reply — I don’t have that kind of time now. I’m honestly scared to tell my team that the last few weeks of code might be lost.

Please, if anyone has been through this or has ideas on how to recover access or get Vercel’s attention faster, let me know.