How to request manual review for v0 credit refunds after auto-recharge issues

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1

Problem

I recently noticed several v0 credit purchases on my account that were triggered by the auto-recharge feature while I was testing the service. At the time I did not fully understand how the credit system worked, and multiple credit purchases were made unintentionally within a short period.

Current Status

  • Two refund requests have already been approved.
  • Remaining requests were automatically rejected because I reached the automatic refund limit.

Since these purchases were unintentional and happened during testing, I would really appreciate it if the remaining invoices could be reviewed manually by the team.

Thank you very much for your time and assistance.

4

Hi there, sorry that you are facing this issue. You can open a Billing support case from https://vercel.com/help to get your refund.

If you’ve already opened a case, rest assured our support team will help you as soon as they get to the ticket.

Customers on all plan types are welcome to open a new case for any billing issue. Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts.