Invoice not getting processed

(edited)

Hi,

I made the payment for upgrading my plan, and the invoice in the system shows that it has been successfully paid. But when I try to continue working on my project it says “Payment Failed”, and its asking me to clear the pending invoice (even though its already cleared). It has been hours and I have already tried clearing my cache, cookies, logging in from incognito but the issue persists. Its hampering my work. I have also raised a case via #857545 but theres no update on this.

Can someone please help.

Did you know there's another category dedicated to #v0 topics? A human should be here soon to help, but the answer may already be available even faster in one of these other posts.

Our docs are a great place to start.

https://vercel.com/docs/v0

We also have a walkthrough to help guide your workflow.

https://community.vercel.com/t/become-a-v0-expert/5981

And these recordings can give you a look at v0 features and strategies in action shown by our Community:

https://community.vercel.com/tags/c/events/42/v0

Vercel StaffAccepted answer

Hi , I see that the payment went through now but it failed initially.

The quickest fix for this issue will be to request an automated refund from vercel.com/help chat bot by asking a refund and then making the Pro subscription again.

This will be much faster because our support team may be facing longer queues.

This topic is closed. It no longer accepts new replies.