Are you also having a problem with the $20 subscription? You bought it but can’t use it and it keeps asking you to update it?

A credit of $10.50 has been applied to your account [image] Incident: Some users lost usable credits v0 We’ve re-issued the missing credits to all affected users plus an additional $5 If you had a $20 balance when it was reset to the free $5 amount (losing $15 worth of …

Hey, @gabrielsp680-1467 ! Welcome to the Vercel Community. Sorry to hear you’ve been having issues with our billing. Are you still seeing this?

Yes, I’ve been out of work for 4 days because of this. This problem has literally messed up my whole week. I can’t do anything. Please help me with this. Please fix it. All my clients are charging me for the work I do for them. But what am I going to do if no one solves my problem? Just tell me WHEN…

Hi @gabrielsp680-1467 , I hear you. But this issue is under investigation by our team and figuring out the remediation. So, you’ll definitely hear back from us. I can’t promise any timeline but rest assured you will get the help.

Hi Gabriel, you were affected by this bug You had $10.50 remaining on your balance when it was reset to $5, so you can expect a credit of $5.50 soon Closing this thread to keep the conversation in the incident thread [image] Incident: Some users lost usable credits v0 L…

Issues with billing

jacobparis (Jacob Paris) May 30, 2025, 1:28pm 14

A credit of $10.50 has been applied to your account

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You are out of credits. Your limit will reset on July 1. Buy Credits Help	1	102	June 5, 2025
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Issues with billing

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