It looks like you got an update from a support engineer, and you were able to reply to that earlier today. You can receive updates and send replies by email even if you can't to find them on your dashboard.

I don't have access to make account ownership changes, but I was able to find an account that owns the domains shared in your original case details. It looks like that account is still associated with your work email, so you should be able to log in with email instead of with GitHub. You can update the email address and GitHub connection yourself if you're able to log in that way.

If that doesn't get you unstuck, please continue to follow up with that ticket rather than opening duplicate cases. The support team is reviewing your account details and will send updates through your original case.

Hi Amy,

Thanks for the reply. Yes I've now received a response from Support for my original email. The reason I posted on here was because I hadn't received a response to any of my previous emails (or other contact methods).

I'm unable to access the previous work email.

Hopefully this can be resolved with the registrations team - although, I haven't heard any updates.

Hi, is anyone at Vercel able to help on this? It's been 3 weeks.

I have the full email thread here, but I've had no response from Vercel Support, Registrations etc.

Absolutely ridiculous.

https://x.com/henrwalli/status/1951355996745674975

Following up to confirm that the support team was able to help you regain access to your old projects. Closing this thread, but please start a new topic if you have any other questions!