Locked out; tickets keep merging into an unreachable account

Help
1

Hi Vercel,

When I sign in to Vercel, I can’t see any of my projects. It seems my old account is no longer linked to my email.

Compounding issue
Any new Support tickets I open keep getting merged into the old/inaccessible account, so I can’t view replies or respond in the dashboard.

Timeline

  • Registration case #00610622 opened 18 July 2025
  • Sent requested verification 19 July 2025
  • Follow-ups 23 July and 26 July
  • No response as of 31 July 2025 (13 days with no support)

What I’ve tried

I’m thoroughly annoyed at the lack of response from Vercel. This has blocked updates to several live sites for nearly two weeks.

Request

  • Please do not merge any new tickets into the inaccessible account.
  • Could a moderator/staff member escalate this to Registration/Safety and link to case #00610622?
  • Happy to share a preferred contact email via DM to keep details private.

Thanks for helping get this unblocked.

— Henry

4

It looks like you got an update from a support engineer, and you were able to reply to that earlier today. You can receive updates and send replies by email even if you can’t to find them on your dashboard.

I don’t have access to make account ownership changes, but I was able to find an account that owns the domains shared in your original case details. It looks like that account is still associated with your work email, so you should be able to log in with email instead of with GitHub. You can update the email address and GitHub connection yourself if you’re able to log in that way.

If that doesn’t get you unstuck, please continue to follow up with that ticket rather than opening duplicate cases. The support team is reviewing your account details and will send updates through your original case.

5

Hi Amy,

Thanks for the reply. Yes I’ve now received a response from Support for my original email. The reason I posted on here was because I hadn’t received a response to any of my previous emails (or other contact methods).

I’m unable to access the previous work email.

Hopefully this can be resolved with the registrations team - although, I haven’t heard any updates.

6

Hi, is anyone at Vercel able to help on this? It’s been 3 weeks.

I have the full email thread here, but I’ve had no response from Vercel Support, Registrations etc.

Absolutely ridiculous.

7

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.

8

Following up to confirm that the support team was able to help you regain access to your old projects. Closing this thread, but please start a new topic if you have any other questions!