Hello Vercel Community and Support Team,
I am posting here after multiple unanswered support requests regarding critical failures with the v0 editor and credit charges that have severely impacted my workflow and business operations. Despite being a Premium Plan subscriber, I have yet to receive any meaningful response or resolution from support after several days and repeated outreach.
Summary of Issues
- The v0 editor repeatedly overwrites or removes content during targeted edits, resulting in lost work and wasted credits.
- I have been forced to purchase additional credits due to platform errors, not actual usage.
- There is no access to real support beyond automated responses, even for paying subscribers.
- Other users are reporting similar issues in these forums, indicating a broader, unresolved problem.
Impact
- Significant loss of time and productivity due to unreliable editing and prompt failures.
- Direct negative impact on my business and content management across multiple blogs.
- Frustration over lack of transparency and support, despite following all recommended troubleshooting steps.
Requested Actions
- Immediate compensation of at least 50 AI credits for time and output lost due to editor failures and unusable results.
- Clear timeline for urgent workflow fixes, including content preservation and a strict "no overwrite" mode for Premium users.
- Clarification on how the Premium Plan’s “Unlimited projects” aligns with the new credit-based model, especially when credits are consumed by system errors.
- Direct contact information for a real support representative or manager—not just automated replies.
Previous Attempts
- Multiple emails sent to support (June 6, June 11, and June 17) with no response.
- Documentation and screenshots available upon request.
I am requesting urgent escalation and a public response from Vercel staff. If this issue is not addressed promptly, I will be forced to escalate through formal complaints and public documentation of these practices.
Thank you for your attention.
Brian L. Premium Plan Subscriber Vercel Account Email: [passiveincomestreaming@gmail.com] (mailto: passiveincomestreaming@gmail.com)