Hi everyone,

I upgraded my team to the Pro plan on September 19, 2026. Shortly after that, my grandfather passed away and I had to stop all work for about 20-25 days, so I wasn't able to use the Pro plan at all during this billing cycle. My account shows no deployments, no projects and no usage of the included credit.

I've now downgraded to Hobby and received a $4.00 prorated credit for the remaining 6 days. I'd like to ask the billing team to review a refund of the remaining $16.00, given the circumstances and the zero usage.

The support chat told me to use the case form, but since my team is now on Hobby, I have also submitted a billing case through the support form for this, so I was directed here.

Could someone from the Vercel team please help me get this in front of the billing team? I'm happy to share account details privately.

I'm planning to upgrade to Pro again once my project is ready to launch.

Thank you for your time and understanding.