Request to void invoice and downgrade overdue Vercel Pro account to Hobby

Help
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1

Current: My account is in an overdue state with a $40 invoice (Invoice ID: KEKMA0K3-0002). I am unable to downgrade to the Hobby plan because the system blocks changes for overdue accounts.
Expected: I would like to have the $40 invoice voided and my account downgraded to the free Hobby plan as this was an accidental upgrade.

Code, configuration, and steps that reproduce this issue:

  1. Accidentally upgraded to the Pro/Team plan.
  2. The payment failed, causing an “Overdue” status.
  3. Attempted to downgrade in Settings > Billing, but received the error:
You cannot downgrade while your plan is in a canceled or overdue state.

Team Name: DuongDong’s projects
Email account: quangdong010203@gmail.com
Framework: Next.js

4

Hi there, sorry that you are facing this issue. You can open a Billing support case from Help to get your refund.

If you’ve already opened a case, rest assured our support team will help you as soon as they get to the ticket.

Customers on all plan types are welcome to open a new case for any billing issue. Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts.