My $20 credits were automatically recharged and were unused, but I did not know that they would get lapsed at the end of the month. Please kindly restore them as a one-time gesture, kindly consider my request}
Hi there, sorry that you are facing this issue. You can open a Billing support case from Help to get your refund.
If you’ve already opened a case, rest assured our support team will help you as soon as they get to the ticket.
Customers on all plan types are welcome to open a new case for any billing issue. Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts.
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what is the update on my Case number #924419
You’ve already done the right thing raising a support case. We’ll get back to you as soon as we can!
Hey there, @codepextechnologies! Just checking in on your case #924419 regarding the restoration of your expired credits. Do you still need assistance, or have you found a solution? Excited to help!
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