(edited)
I started a Pro trial on January 5, 2026, and after it ended on January 19, 2026, I was automatically charged $20.00 for a Pro subscription that I did not authorize or intend to continue.
- I did not receive any notification about this payment failure, so I was unable to cancel the invoice within the standard 30-day refund window.
- I only discovered the outstanding invoice when I recently tried to upgrade my account, at which point I was blocked from proceeding.
Due to this lack of communication about the payment issue and the fact that this unpaid invoice is now preventing me from upgrading my account, I am requesting that this invoice be cancelled immediately. I have been waiting over a week for a response on case #1060325 without any acknowledgment from the support team.
