Urgent Refund Request (Case #560500) for Unintended $100 Charge

Hi Vercel Support Team,

I'm writing to urgently follow up on Case #560500, which I submitted over 10days ago regarding an unintended $100 charge to my account. I was attempting to set up autopay for $10, but the system processed a $100 purchase instead. Despite my prompt request for a reversal, I have yet to receive a response.

I would appreciate a swift resolution to this issue—either a full refund or clear communication about next steps. As a customer, it’s disheartening to face silence regarding billing concerns.

Please escalate this request and advise as soon as possible.

Thanks, Raju

Hi there, sorry that you are facing this issue.

You can open a Billing support case from https://vercel.com/help to get your refund.

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If you've already opened a case, rest assured our support team will help you as soon as they get to the ticket.

i did this 10 days back .. you should act on it now.

it is not solved can someone from your team can respond .

I see your ticket is assigned to our billing specialists. We're experiencing some delays as they work through a large volume of cases. I appreciate your patience while our specialists are solving cases that were opened earlier than yours.

For more info about wait times, please check this guide: https://vercel.com/guides/vercel-support-queue-time