Urgent Refund Request (Case #560500) for Unintended $100 Charge

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Hi Vercel Support Team,

I’m writing to urgently follow up on Case #560500, which I submitted over 10days ago regarding an unintended $100 charge to my account. I was attempting to set up autopay for $10, but the system processed a $100 purchase instead. Despite my prompt request for a reversal, I have yet to receive a response.

I would appreciate a swift resolution to this issue—either a full refund or clear communication about next steps. As a customer, it’s disheartening to face silence regarding billing concerns.

Please escalate this request and advise as soon as possible.

Thanks, Raju

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Hi there, sorry that you are facing this issue.

You can open a Billing support case from https://vercel.com/help to get your refund.

If you’ve already opened a case, rest assured our support team will help you as soon as they get to the ticket.

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i did this 10 days back .. you should act on it now.

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it is not solved
can someone from your team can respond .

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I see your ticket is assigned to our billing specialists. We’re experiencing some delays as they work through a large volume of cases. I appreciate your patience while our specialists are solving cases that were opened earlier than yours.

For more info about wait times, please check this guide: