V0 Credits Wasted Due to Platform Limitation - Need Help with Refund/Credit Restoration

[aliqwer796-6655]

Hi everyone,

I’m reaching out to the community (and hoping Vercel support sees this) regarding credits that were consumed due to a v0 platform limitation rather than a code issue.

What happened:

• I was working on a project in v0 and ran into an issue
• The AI model spent considerable time troubleshooting, suggesting multiple fixes
• After consuming significant credits, the model finally acknowledged: “The problem was in v0 preview environment that has limits on HTTP request sizes”
• The issue was never with my code - it was a platform limitation

The AI’s final message:

“I apologize for the time we spent searching for a solution to a problem that was outside the scope of the code. When you deploy the project on Vercel or run it locally, everything works normally.”

My request:
I’ve paid for credits that were used troubleshooting a platform issue, not my code. I’d like either:

1. Credits restored to my v0 account, OR
2. A refund of my most recent payment

Has anyone experienced something similar?
How did you resolve it? Any advice on the best way to handle this with Vercel support?

I’ve already reached out to support, but wanted to share this here in case others face similar issues.

Thanks in advance for any guidance!

[system]

Hi there, sorry that you are facing this issue. You can open a Billing support case from Help to get your refund.

If you’ve already opened a case, rest assured our support team will help you as soon as they get to the ticket.

Customers on all plan types are welcome to open a new case for any billing issue. Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts.