v0.dev credits purchased but not usable despite showing as available

(edited)

Problem

I purchased $20 in v0.dev credits; they show as available, but I’m still being prompted to buy credits again and can’t use them.

Steps Taken

Refreshed the page
Re-logged into the account

Context

I’ve noticed similar reports in the community dating back to May–June 2025, and it appears this issue is still unresolved. I kindly request an update or fix, as prolonged unresolved billing issues can reduce interest in the platform.

Vercel Staff

Hi , welcome to the Vercel Community!

I'm sorry that you're facing this issue. I can see the credits were applied to your account.

Can you share a screenshot after hiding sensitive information that v0 credits are not applied? Or where v0 prompts you for purchase even though you have enough credits?

Screenshot 2026-02-09 103933

You can see the credits available was 22 on right side, on the left side it is showing Buy Credits.

Vercel Staff

Hi , I'm sorry that you're facing this issue. Are you still facing this issue?

reply to #8

Yes, I’m still facing the issue. It’s been almost 4 days since I reported it, and the credits are still not usable. There’s been no follow-up so far.

Vercel Staff

Hi , I'm sorry about that. Our team had pushed a fix to rectify the issue and it solved for many other reports. Let me check about your specific account as well.

Thanks for checking, but this is becoming very time-consuming. I’ve been blocked for several days now, the credits are still unusable, I’m requesting credits or compensation while this gets resolved.

Vercel Staff

I understand and this surely isn't the experience we vouch for at Vercel. I'm escalating it to get this sorted.

Thanks for escalating. How much time will this take to get resolved? This has already caused several days of delay, so a clear timeline would be helpful.

Vercel Staff

Hi , this is taking unusually longer. I'm asking the team for a timeline.

reply to #14

Vercel Alum

We sent you a DM as well

Appreciate your patience!

The issue is still unresolved and the credits remain unusable. Please share a concrete timeline for resolution, as this has been pending for several days now.

I’m having the same issue

I just bought $20 more credits and it’s not letting me use them, prompting me instead to buy another plan - which doesn’t seem right. Hope this gets resolved for the both of us

I hope my issue can be investigated or add to the testing pool on figuring out what went wrong

Update: I opened an incognito chrome profile and it worked. Must be a cache issue

Vercel Alum

Can you try this?