v0 error fetching plan with no_subscription code despite active credits

[jcdesignr-6497 (Jcdesignr)]

Problem

I’m not able to submit prompts because it is saying I ran out of credits. However, I know I had $18 worth of credits before this issue occurred and I’m not even able to add more.

Error Message

I received the following error:

There was an error fetching your plan. Subscription not found Error code: no_subscription

Context

I know I subscribed to the premium plan, with a confirmed purchase. Has my account been blocked or banned for some reason?

[pawlean (Pauline P. Narvas)]

Welcome to the community!

Could you try the following:

1. Check your subscription status - Go to your v0 settings/billing page to verify if your premium subscription is showing as active
2. Clear browser cache - Sometimes cached data can cause subscription status issues
3. Try a different browser or incognito mode - This helps rule out browser-specific issues

Let us know how you get on!

[jcdesignr-6497 (Jcdesignr)]

I used edge and Opera, as well as cleared cache. Still no luck.

[jcdesignr-6497 (Jcdesignr)]

At this point, may I just be issued a refund for my subscription and credits purchase? I have deadlines to meet and this has been a huge inconvenience with not even response from the support ticket I submitted.

[pawlean (Pauline P. Narvas)]

Of course, you can request a refund at Help

Thank you for your patience!

[jcdesignr-6497 (Jcdesignr)]

Hey Pauline, thank so much for responding and I apologize if I came off rude. I had already went through the Help link initially before making this post to the community, but I still haven’t received any responses from anyone. I’ll try resubmitting a support ticket.

[pawlean (Pauline P. Narvas)]

You have a backlog of tickets, so appreciate your patience with us.