v0 gifted credit restoration request after expiration without notification

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1

Hi @amyegan and the v0 team,

I’m reaching out because my $60 in gifted credits on v0 have disappeared. According to my billing page, the credits are listed under “Used and Expired Credits Over Past 3 Months” as:

  • Type: Other Credits
  • Credit Balance: $60.00 / $60.00 (fully unused)
  • Expiration: Feb 22, 2026

The credits expired just 3 days ago (Feb 22, 2026), and the full $60.00 was completely untouched — not a single cent was used. I redeemed these credits via a code and never received any email warning or notification about the upcoming expiration date, so I had no idea they were about to expire.

Request for Restoration

Given that:

  1. The credits expired only 3 days ago
  2. The full $60.00 was entirely unused
  3. I received zero expiration warnings

I would kindly request your help in restoring these credits. Please let me know if you need any additional account information.

Thank you so much!

5

Hi @salaheiyou520520-408, welcome to the Vercel Community!

I’m sorry to hear that you’re disappointed.

However, the new v0 UI displays the expiration schedule for all the credits, including the gifted and purchased credits.

Credits expiration schedule
Credits expiration schedule1686×694 28.1 KB

I’m passing the feedback about email or notification reminders about expiring credits.

6

Hi @anshumanb, thank you for your response.

I understand that the new v0 UI now shows the expiration schedule. However, I’d like to clarify two important points:

  1. The expiration date display is a new feature — when I redeemed the code in the second half of 2025, this Credit Expiration Schedule UI did not exist yet. There was no way for me to know the expiration date at the time of redemption.

  2. The credits expired in less than 1 year — I redeemed the code in the second half of 2025, yet the credits expired on Feb 22, 2026, which is less than 1 year after redemption. This appears inconsistent with the stated policy that gifted/redeemed credits last for 1 year.

Given these two points — no notification, no visible expiry date at time of redemption, and expiry in under 1 year — I would still kindly request a review and restoration of the $60 credits. The full amount was completely unused.

Thank you for passing the feedback to the team. I hope this case can be reconsidered.

7

I understand this.

Can you expand a bit more what coupon you redeemed? Because coupons have their own validity and are different than purchased on-demand credits, which last for 1 year.

8

Hi @anshumanb, thank you for following up.

Unfortunately, the code was given to me by a friend, so I don’t have the original coupon code or details about where it came from. I’m unable to provide more specifics about the coupon itself.

However, I’d like to point out that your team should be able to see the full redemption history on my account (salaheiyou520520-4084) from the backend, including when exactly the code was redeemed and what type of coupon it was. Would it be possible for you to look that up?

I understand if the coupon had its own shorter validity period, but my main concerns remain:

  1. I was never informed of the expiration date at any point
  2. The full $60.00 was completely unused when it expired

I appreciate any help you can offer.

9

I see. No worries. I’ll have this checked from our team. It might take a few days. I’ll post an update here when I have more information.