Problem
I paid for the v0 premium subscription but the plan is not activated. It is still saying free plan.
Payment Details
- Invoice number:
SIT0MHFL-0001 - Receipt number:
2888-5668 - Date paid: March 7, 2026
3 Likes
Hey! To help debug your v0 project, could you share your v0 chat link?
It looks like https://v0.app/chat/... — you can copy it from your browser’s address bar while in the chat.
You’ll also need to unlist the chat so our team can view it — here’s how: Sharing | v0 Docs
This helps the team reproduce what you’re seeing much faster. Thanks!
1 Like
I’m wondering if there was some sort of maintenence or if its a bug… Same issue for me– I paid 3 times, in fact lol.
Same for me.
Same for me!
I recently paid $20 for the plan, but the subscription has not been activated on my account in the platform yet.
1 Like
I’m also experiencing the same issue, it’s been over 6hrs now I subscribed, but it’s not being reflected in my balance
1 Like
I raised a support ticket by logging into Vercel. Try accessing Help
Hey everyone, welcome to the community. Firstly thank you for upgrading and raising this.
There was an unexpected issue with one of our billing systems involved in processing the transaction, so some subscriptions were not completed successfully.
The team is aware and are working through the cases that were affected. Can you confirm if your plans have updated now?
1 Like
Hey @naveenkothapally-106, I have confirmation that you’ve been refunded, and are welcome to retry now. Thank you for raising!
If it has not been resolved for you yet, please can you provide an Invoice ID / customer ID so I can pass it to the team to check? Thanks!
If it has not been resolved for you yet, please can you provide an Invoice ID / customer ID so I can pass it to the team to check? Thanks!
If it has not been resolved for you yet, please can you provide an Invoice ID / customer ID so I can pass it to the team to check? Thanks!
I’m having the same issue, and I just paid for the $20 plan.
I was in the middle of updating a very important website, so please resolve this as soon as possible.
Invoice Number: WIQABVHF-0001
Thanks!
Hi @stellaorji910-2807, welcome to the Vercel Community!
I’m sharing this with the team and get back to you asap.
Me pasa lo mismo, la he pagado y no me aparece nada.
Pone que no tengo créditos y tampoco sale la factura.
soporteeduca-6852
I’m having the same problem; I paid it and nothing’s showing up. It says I don’t have any credits and the invoice isn’t showing up either.
Last night I tried upgrading to the $20 plan. I’m seeing a charge on my card, but this morning I don’t see the $2/day credit, and I’m not seeing that I’m designated as a pro customer. My name is treynews1-8279.
@soporteeduclates-685 @treynews1-8279 It looks like you both just upgraded to a Vercel Pro plan within the last 24 hours. The plan upgrade was reflecting correctly on your Vercel accounts when I checked just now.
A v0 Premium plan is a separate subscription.
same here.
and also i con’t see my project i created in the free plan now
Thank you all for reporting this. We’ve shipped a solution.
Please let me know if you still have any trouble with it
Hola,
Yo pagué y no me aparece nada en la cuenta, pone que tengo 0 créditos, adjunto la factura
(Attachment Invoice-IPASMJLM-0001.pdf is missing)