v0 subscription activation failure and refund request for billing issues

Help
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Hello,

I made two separate payments related to v0, but neither subscription has been activated and I am currently unable to use the service.

Payment Details

  • $20 – v0 Subscription
    Invoice Number: 4JS0LIJA-0001

  • $30 – v0 Seats
    Invoice Number: PAYM4U5N-0001

Request

Since the subscription has not been properly activated, I would like to request the cancellation and refund of the v0 Subscription.

If there is a technical issue preventing the service from being activated, please cancel and refund both payments.

Thank you for your assistance.

Best regards.

1 Like
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Hi there, sorry that you are facing this issue. You can open a Billing support case from Help to get your refund.

If you’ve already opened a case, rest assured our support team will help you as soon as they get to the ticket.

Customers on all plan types are welcome to open a new case for any billing issue. Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts.

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I attempted to request a refund through the AI chatbot, but it responded that a refund is not possible due to a system issue.

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Hey @sckim-5784, welcome to the community!

Thanks for flagging this. There was an unexpected issue with one of our billing systems involved in processing the transaction, so some subscriptions were not completed successfully.

The team is aware and have confirmed of a refund for 4JS0LIJA-0001 and PAYM4U5N-0001.

Apologies for the inconvenience, have a great week.

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