I thought maybe I had missed something LOL — so I retried payment 3 times.
Issue Details
- Bank account charged 3 times
- Invoices and receipts received via email
v0account status is not updating
It currently shows:
Credits: 0.00
Account Type: FREE
Hey! To help debug your v0 project, could you share your v0 chat link?
It looks like https://v0.app/chat/... — you can copy it from your browser’s address bar while in the chat.
You’ll also need to unlist the chat so our team can view it — here’s how: https://v0.app/docs/sharing
This helps the team reproduce what you’re seeing much faster. Thanks!
Hey @sarahrichfit23-3080!
Firstly thank you for upgrading and raising this, sorry it wasn’t as smooth as we’d have liked it to be! I saw you posted on the other thread I replied to, but in case you missed it, there was an unexpected issue with one of our billing systems involved in processing the transaction, so some subscriptions were not completed successfully.
The team is aware and are working through the cases that were affected. Can you confirm if your plan has updated now?
You should have received an email about refunds for the additional tries from the team as well.
We appreciate you building with us!
@sarahrichfit23-3080 please can you provide an Invoice ID / customer ID so I can pass it to the team to check? Thanks!