v0 Team plan subscription not activated after successful payment and refund system error

Help
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1

Hi,

I’m experiencing a payment/subscription sync issue with v0.

Problem

  1. I tried to purchase v0 Premium on my personal account, but the purchase button was not clickable and the frontend didn’t fully render on this page: https://v0.app/chat/upgrade?plan=v0-level3
  2. Since that wasn’t working, I tried purchasing the Team plan instead — and that payment went through.
  3. However, even though the payment was successful and I received an invoice, my plan is still showing as Free and I cannot use v0.

Invoice Details

  • Invoice Number: PYRHXL0Z-0001
  • Date: March 7, 2026
  • Amount: $30.00
  • Status: Paid

Additional Issue

I tried to get a refund through the AI support chat, but it returned an error:

Error: Payment is not in “succeeded” status

This is happening even though the invoice clearly shows it was paid. This seems to be a system-level issue preventing both plan activation and refund processing.

What I Need

I would like to get a refund for the Team plan and repurchase Premium once the system issue is resolved.

Has anyone else experienced this? Any help would be appreciated.

Thanks!

4

Hi there, sorry that you are facing this issue. You can open a Billing support case from Help to get your refund.

If you’ve already opened a case, rest assured our support team will help you as soon as they get to the ticket.

Customers on all plan types are welcome to open a new case for any billing issue. Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts.

6

I already tried that. I’m currently in the AI support chat, but:

  1. The refund failed with error: “Payment is not in succeeded status”
  2. When trying to create a support case, it says: “Cannot evaluate eligibility without user plan information”

The system doesn’t recognize my plan at all, so I can’t create a case either. This is a catch-22 situation.

7

Hey @sjyun, welcome to the community!

Thanks for upgrading and for flagging this.

Recently there was an unexpected issue with one of our billing systems involved in processing transactions, so some subscriptions were not completed successfully.

The team is aware and are working through the cases that were affected. I’ve passed your invoice number along to the team, so we can get this resolved for you. Apologies for the friction here!

Edit: this should be resolved for you now - thanks for building with us :slight_smile:

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