v0 template billing error with redundant charges and Buy Credit lockout

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Description

I am experiencing a critical billing error with a v0 frontend template. I have been charged multiple times for the same template, yet I am still unable to access it.

Details of the Issue

  • Redundant Charges: I attempted to access a specific template and was charged multiple times for the same resource.
  • Access Blocked: Despite the successful deductions, the system still prompts me with a “Buy Credit 1” message when I try to enter the template.
  • Current Status: I am currently locked out of the template I paid for, which is halting my development progress.

Request

  1. Restore Credits: Please investigate my transaction history and refund/restore the duplicate credits that were deducted incorrectly.
  2. Unlock Template: Manually grant access to the template so I can resume my work.

Account Email: 190866794@qq.com

Thank you for your immediate assistance in resolving this.

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Hi there, sorry that you are facing this issue. You can open a Billing support case from Help to get your refund.

If you’ve already opened a case, rest assured our support team will help you as soon as they get to the ticket.

Customers on all plan types are welcome to open a new case for any billing issue. Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts.

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