Hi all, hoping someone from the billing team can take a look.
I'm a solo developer on the $20/month Pro plan. My invoices were $20.00 every month until automatic Vercel Agent Code Reviews got enabled team-wide ("all repositories") on Aug 22. From then on, every PR I opened was reviewed and billed automatically. I never received any per-PR cost notice or spend alert.
Result: two open invoices totaling $216.29. $95.09 of the first one ($102.71, Sep 9) is Vercel Agent, and most of the second one ($113.58, Sep 19) is also Agent. My actual infrastructure usage stays within the included credit.
- Code Reviews: disabled on Sep 18
- Investigations: now disabled too
- Support case #018tgMa6DXVgQVx3: opened Sep 18, no reply from a human after 5 days
- Dashboard now shows "Payment failed... before your account is shut down"
My production sites are on this account. I'm asking for:
- A hold on the shutdown/collections while the case is reviewed
- A refund or credit for the Vercel Agent charges
I'm happy to pay my normal subscription and non-Agent usage right away.
Seems I'm not alone. Similar cases:
Thanks!