Paid for all team members, but the account is still showing as Hobby, preventing team members from deploying or even accessing projects.
Support Case: #1011533
We need to emphasize the production impact and urgency to get this taken care of right away. When will this get resolved?
Hey, Steven!
Thank you for flagging here. I’ve let the team know! You’ve already done the right thing by raising a case, we’ll see what else we can do from the community.
Thank you, Pauline. Let me know if you get any updates on this case.
It is now Day 5 from when the ticket was submitted and there has been no resolution. Requesting escalation to a supervisor or manager given the severity and duration.