Latest Help topics - Vercel Community

Hobby Plan or Pro plan

Hi, I’d like to confirm whether my use case is allowed on the Hobby plan. I’m a volunteer (unpaid) and I built a small Next.js app for a non-profit cultural association (about 100 members) that I belong to. The app is used only by members: membership card with QR code, member...

Vercel Workflows: data deletion, retention and technical limits

Hello Vercel team, I’m planning a media platform and considering Vercel Workflows for job coordination. Nothing is implemented yet. I’m seeking technical clarification only, not pricing or account changes. Original media would remain in private Cloudflare R2 storage, with...

Request for Manual Purging of All Deleted Deployments Across My Entire Hobby Account

Hello Vercel Community, I am looking for help with a deployment cleanup issue affecting all projects in my Vercel Hobby account. I have already deleted all my projects and subsequently re-imported the Git repositories as new projects. However, the old deployments are still...

Uwe Ergänzung zu meiner Anfrage: The Deployment Storage overview shows approximately 7.62 GB / 10 GB. However, the detailed project breakdown shows only around 200 MB in total across all existing projects. No individual project comes even close to the GB range. This leaves approximately 7.3 GB of unaccounted storage. I have already: Deleted obsolete deployments. Set Deployment Retention to 1 day for all deployment categories. Checked all existing projects individually. Confirmed that the deleted deployments are listed under Recently Deleted. The deleted deployments do not explain the discrepancy a

Pro team: card payment declined by my Moroccan bank, asking the billing team for 7 to 10 days

Hi Vercel team, My Pro team (the one on the account I'm posting from) has an unpaid invoice. My Moroccan bank declined the card payment, so the charge could not go through. I don't dispute the invoice and I will pay it in full. I am fixing the payment method with my bank now, and...

Vercel MCP: read-only integration access and missing project settings

Hi Vercel team, Could you clarify the supported, least-privilege way to inspect project and integration settings through Vercel MCP before making reversible deployment changes? Observed on 8 November 2026, after completing the supported team-consent flow: Project listing and...

Request for a One-Time Exception to Unpause My Hobby Plan Deployment

Hello Vercel Team, I am using Vercel for the first time and was not fully aware of the Hobby Plan's usage limits. I recently received a deployment pause because my website exceeded the Fast Origin Transfer limit. I did not realize that my website could reach this limit under the...

Web Analytics API returns 404 for a Hobby project with data in the dashboard

Hi Vercel team, I’m trying to display Vercel Web Analytics in the private admin panel of my Next.js app, Genioteca. The project is on the Hobby plan. The Vercel dashboard shows visitors and page views for Production, but both visits/count and visits/aggregate return 404...

Recover runtime logs from Nov 11–12 (Hobby) — lost form submissions

Hi, Our production project abu-dayya-group (team "Abu Dayya Group", Hobby plan) had a bug: the form endpoint POST /api/offer failed to save submissions to the database and only wrote them to runtime logs (console.info lines starting with [lead:offer]). This happened from Nov 11,...

Web Analytics billed 27.6M events from the verified GoogleOther crawler

Hi Vercel team, I'm hoping someone can take a look at billing case CSE_01JOyvs3CumNyEOC, which has been open since November 3 without a reply. What happened: between about October 11 and 26, Google's GoogleOther crawler looped through an unbounded set of URLs on my portfolio....

Need help escalating Account Recovery request (Case #TNS_01oaMefC660ZV2VN)

Hi Vercel team, I recently submitted an account recovery request because I lost access to the inbox of my old primary email address and cannot receive the verification code to update it. Could a staff member please help check on the status of my ticket or escalate it to the...

Vercel AI Gateway HTTP 403 in v0 Preview — OIDC Authentication Issue

I'm building a Next.js application in v0 that uses Vercel AI Gateway to generate AI content. My requests repeatedly fail with HTTP 502 at the application level. After implementing sanitized diagnostics, I confirmed that the underlying error reports HTTP 403, categorized as...

lerissa241-1125 Update: AI Gateway HTTP 403 — Additional Diagnostics Completed I've completed additional troubleshooting of my Emotional Finder — POD Launch Studio app and wanted to share the results. Confirmed findings: AI SDK: ai@7.0.171, using generateText({ model: 'alibaba/qwen-3-14b' }) through the default AI Gateway provider. Original failure: AI message generation returned an upstream HTTP 403, surfaced by the application as HTTP 502. Successful authentication check: A single authenticated GET ai-gateway.vercel.sh/v1/credits request from my signed-in v0 App Preview returned HTTP 200, category ok. Gatew

Do legacy Cron Jobs run on staged Production deployments before promotion?

Hi Vercel team, I'm on the Hobby plan using a Next.js project with a legacy Cron Job configured in vercel.json: {"crons":[{"path":"/api/cron/update","schedule":"0 11 * * *"}]} I want to deploy a production-environment candidate using: vercel deploy --prebuilt --prod --skip-domain...

For Vercel Queues on Hobby, can a queue receipt handle appear in customer-visible logs, traces or exports?

For Vercel Queues on Hobby, can a queue receipt handle appear in customer-visible logs, traces or exports? Is it redacted before storage? Is there an official reference or a read-only settings view that shows what is retained, for how long, and who can read or export it, without...

projct212.xyz returns 410 Gone after a successful production redeploy

Hi Vercel Community, Could someone help get projct212.xyz back online? On November 13 the site returned HTTP 410 GONE with “The deployment has been removed.” I redeployed the existing source to production. Vercel marked the new deployment Ready and the domain configuration Valid,...

the best customer service

Bought the wrong domain at 3am (guranov.com instead of guranova.com 💀) Opened @vercel support → refund approved in under 2 minutes. No emails, no waiting, no begging. This is how you treat builders. Shipping from Rwanda 🇷🇼 on Vercel.

Request for Hobby Account Reactivation – Fluid Active CPU Limit Exceeded

Hello Vercel Team, My Vercel Hobby account has been paused since November 14, 2026, due to exceeding the Fluid Active CPU fair-use limit. I checked my team’s usage dashboard and identified that the mentorxbackend project is responsible for most of the resource consumption. Here...

kamtheuidriss052-8995 How to do it?

Hobby team still paused after 30-day rolling usage dropped below limits

Hi Vercel team, My Hobby team (peter-sadek2-8617s-projects) was paused on October 15 due to exceeding the Fluid Active CPU fair-use limit. The 30-day rolling window has now passed, and my usage metrics are well back within standard Hobby limits: Fluid Active CPU: 1h 14m / 4h I...

Can't Upgrade to Pro

Hello - I cannot upgrade to Pro from Hobby plan due to vercel not taking any payment I add. I have verified credit card info and billing info multiple times and each time I get this error that "Your default payment method was not accepted. Please add a new payment method and set...

How can I verify which Vercel Preview attachment is in use and what reattachment restores?

We have one Prisma Postgres database provisioned through the Vercel Marketplace and connected to two Vercel projects. One connection is scoped to Preview on the original project. The other serves a separate field-test project. Both are currently connected, and we’re looking for...

2FA doesn't work

I've setup 2FA, but when I use the temporary code, it gets rejected. I tried to delete and sync again twice. Then I tried a different provider (from Authy to Google Authenticator), but the problem remains

Suspended Hobby Blob stores (arcade-saves) — request one-time unsuspend to export old account and save data

Hi Vercel team, Our Hobby team hemmy-arcade (team_qureQ3DCDnVx1bhxTo8oW0l0) has two Blob stores (arcade-saves, store_6sbRHxkHnKqI4eU8, and arcade-saves2) suspended for exceeding the Blob Advanced Operations limit (10,529 of 2,000 in the Oct 14 - Nov 13 cycle). The usage cycle...

Skew Protection does not cover Next.js forwarded Server Actions (intercepting routes in parallel slots)

When a Server Action is called from a page under an intercepting modal in a parallel slot, Next.js forwards it with an internal fetch() to the route that owns the action. On Vercel, that forwarded request goes to the current production deployment, not to the client's pinned...

Hobby account paused (Fast Origin Transfer) – request one-time unpause, or how fast does Pro restore it?

Hi Vercel team, Our Hobby team was paused yesterday (Nov 12, 2026) with DEPLOYMENT_DISABLED, because we exceeded the Fast Origin Transfer limit. This is the first time it has happened. We found the cause and already fixed it: video files were being streamed through our serverless...

Suspended private Blob store: one-time export needed before wedding; account unblock fails

Hello Vercel team, I need help recovering existing wedding RSVPs and guest wishes from a private Blob store on Hobby. The wedding is on 6 December 2026, but the dashboard says storage access resumes on 13 December 2026. The store contains only 38 small JSON objects, about 10.7 KB...

Request temporary 24-hour read access to export data from suspended Hobby Blob store

Hi Vercel Support Team, My account recently hit the 2,000 Advanced Operations limit on Vercel Blob, causing our store jammu-wholesale-hub-blob to be suspended. We investigated and found a defect in our application that was inadvertently making excessive Blob store requests, which...

Hobby deployment blocked by build-rate-limit

Hello Vercel team! My Hobby account is unable to create new deployments for my project ultra-care-gestao. The GitHub status reports this error: upgradeToPro=build-rate-limit My usage metrics are well below the displayed limits, and the Vercel status page reports all systems...

Hobby Blob Store Suspended — Request for Restoration Guidance

Hi Vercel Community, I'm developing a private web application on Vercel's Hobby plan. My private Blob store was recently suspended after reaching the usage limits. Current usage: Simple Operations: 10,000 / 10,000 Advanced Operations: 660 / 2,000 Data Transfer: 9.01 GB / 10 GB...

Same debit card I've always paid Vercel with is now "declined": 3D Secure approved by my bank, team going overdue

Hi, I can't pay my Pro team's November invoice (D2A91656-0009, $36.60, team fracabus-projects). The card is the same one I've always used. It's the default payment method on the team, a Mastercard debit, and it paid my previous Vercel invoices without problems, including...

Amy Egan Hi @fracabu. From what I can see in the logs, it looks like the payment was attempted multiple times and failed each time. If you have another payment method that you can try, that might solve it. Make sure the payment method is one the accepted options. Otherwise, we'll need some help from the billing specialists to get this sorted. Try telling the support agent "I need to open a case for human support with an invoice issue", insist on opening a ticket, and let me know if you're still unable to create it.

recover access to the original DNS configuration or safely claim the domain in my new Vercel account

Hello Vercel Team, I need help claiming my domain bharathpainters.com. I purchased this domain through GoDaddy and previously connected it to a Vercel project. Unfortunately, I don't remember which Vercel account I used to create that original project. I have now created a new...

Active phishing: tescot-six.vercel.app — Escalation TNS_01KYQcI5VAWlyfk6

Hello Vercel Team, URGENT: The reported phishing website tescot-six.vercel.app remains active. Please escalate existing abuse case TNS_01KYQcI5VAWlyfk6 to your Trust & Safety team for urgent review. We reported tescot-six.vercel.app on 11 November 2026 and received confirmation...