Domain Purchased on Vercel Not Working After 5 Days

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Hello, Vercel Community!

I’m encountering an issue with a domain I purchased directly through Vercel (cuponai.com). It’s been 5 days since the purchase, but the domain still doesn’t resolve. Here’s what I’ve done and observed so far:

Problem Details

• Error/Behavior: DNS queries (e.g., using dig) return NXDOMAIN, suggesting the domain hasn’t been registered or propagated.

• Framework/Runtime: The site is built and deployed on Vercel using Node.js. It is accessible through the temporary Vercel-generated domain.

• Expected Outcome: The custom domain cuponai.com should resolve and point to the deployed site.

Steps to Reproduce

  1. Query the DNS for cuponai.com (e.g., dig A cuponai.com).

  2. Observe the NXDOMAIN status in the response.

  3. Attempt to access the domain in a browser, which also fails to resolve.

Troubleshooting Steps Tried

• Verified the domain and DNS settings in the Vercel dashboard. Everything appears to be correctly configured, with the default DNS settings in place.

• Waited for propagation (5 days so far).

• Tested DNS queries using multiple tools, which consistently return the same error.

Questions

  1. Is a 5-day propagation delay normal for domains purchased through Vercel?

  2. Is there any additional step I need to take to activate the domain or troubleshoot further?

  3. Should I contact Vercel support directly, or is this something I can resolve through the dashboard?

Thanks in advance for any guidance! I’d appreciate help getting the domain up and running. :blush:

2

The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for bonus points.

You can also use v0 to narrow down the possibilities.

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Hi, @cabralbruno000! Welcome to the Vercel Community :smile:

I checked out your domain https://cuponai.com/ - it looks like it’s resolving now. Do you still need support with this?

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