’ve submitted two support tickets and received email responses.
Here’s the issue: I went to check this specific ticket in the Support section inside Vercel, but I couldn’t find it there! This same issue has happened with me in more than one ticket before.
What does that mean And I would like to know how long this will take?
Unfortunately, my problem still hasn’t been resolved, and I actually need the service because it’s currently completely unusable.
Here’s the message I received:
Hello,
Thank you for contacting Vercel Support. Case number 00568411 has been opened and an engineer will be in touch to help you. You can review our support terms and response time guidelines [here].
For cases related to Vercel teams, visit the Support Center in your dashboard to interact with them. Alternatively, please ensure that support@vercel.com is added to your trusted contacts and check your spam/junk folder for replies.
This message was sent from a no-reply address and the inbox is not monitored.
Below is a copy of your submitted case:
Case 00568411: Urgent – Paid but can’t use the service | | None
On Thursday, June 19, 2025, at 9:37 AM, Hdhd Hdhhd eldomna19@gmail.com wrote:
Hello V0 Support,
I upgraded my account yesterday and paid $30 (email: eldomna19@gmail.com).
The credits appeared in my account, but I’m not able to send any messages. Every time I try, I get this error:
“Message failed, please try again or start a new chat.”
I’ve tried:
- Creating new chats
- Changing the content
- Using different browsers
- Logging out and logging in
- Clearing the cache
It’s still not working. I also did not receive a confirmation email after the payment.
This issue affects all chats, and right now I’m completely unable to use the product I paid for.
Please fix this ASAP or refund my payment.
Thanks,
[Ahmed]
please i need support
