Team Account Setup Issue - Multiple Individual Accounts Created Instead of Single Team Account
Issue Summary: I upgraded from a hobby account to a team account, but instead of creating one team account with three members, the system created three separate individual accounts, resulting in multiple invoices.
What I Expected:
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One team account with three members (myself as owner + 2 design team members)
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Single team invoice
What Actually Happened:
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Three separate individual accounts were created
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Receiving separate invoices for each member instead of one team invoice
Steps I Took:
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Used the upgrade path from hobby to team account
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Entered my details and credit card information
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Processed the payment successfully
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Received confirmation that the upgrade was completed
Current Status:
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Payment has been processed
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Dashboard shows three separate accounts instead of one team account
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Unable to access team features as intended
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Have deadlines approaching and need to use the application urgently
Previous Support Attempts: I’ve already reached out for support but haven’t received a response yet.
Request for Help: Could someone from the support team please help resolve this account setup issue? I need to consolidate these into a proper team account and adjust the billing accordingly.
Contact: Jim Knox