Team Account Setup Issue - Multiple Individual Accounts Created Instead of Single Team Account

Issue Summary: I upgraded from a hobby account to a team account, but instead of creating one team account with three members, the system created three separate individual accounts, resulting in multiple invoices.

What I Expected:

• One team account with three members (myself as owner + 2 design team members)

• Single team invoice

What Actually Happened:

• Three separate individual accounts were created

• Receiving separate invoices for each member instead of one team invoice

Steps I Took:

1. Used the upgrade path from hobby to team account

2. Entered my details and credit card information

3. Processed the payment successfully

4. Received confirmation that the upgrade was completed

Current Status:

• Payment has been processed

• Dashboard shows three separate accounts instead of one team account

• Unable to access team features as intended

• Have deadlines approaching and need to use the application urgently

Previous Support Attempts: I've already reached out for support but haven't received a response yet.

Request for Help: Could someone from the support team please help resolve this account setup issue? I need to consolidate these into a proper team account and adjust the billing accordingly.

Contact: Jim Knox