Hi, the trouble started 10/20, the same day I know there was a lot of chaos.
I had been trying out V0 with a free personal account and it was awesome, but I was running out of messages, so I tried to upgrade to Premium - that was completely broken, as if it wasn’t even hooked up to anything, so then I tried Team, which took a few tries but eventually worked. I assumed the difficulty might be due to the chaos that day, but it did go through and I received a receipt saying I paid.
But, V0 does not recognize my new status as a Team member, it still says Personal. I waited til the next day (as it said something about daily messages, I tought maybe it resets overnight) - no change. I got out of everything, shut down and restarted, cleared cache - no change.
This is super frustrating. Tried reaching out to Support email - no response and it’s been 24 hours.
Can anyone here help please?
Can you confirm that attempting to use v0 fails? We lazily apply the credits on first use after subscription so that will narrow down if this is a bug with them not being granted to you or just the UI being confusing
@jacobparis Hi, I just tried V0 now and it is back to interacting with me, thank you….
But, it says I am running personal/free, and suggests I should “start team plan” which honestly I am afraid to touch right now, I would like to complete the test I had started first, if possible…. If I select that, in the upper left of the web I/F, will I still have access to this project?
Also, as an unrelated issue, on V0 the typical preview screen disappeared and I cannot commit any of V0s updates - any suggestions how to get that view back? (V0 did not have any ideas)
@jacobparis however, I still have a problem. While it briefly worked, it says I have just a few messages with V0 left today (better than zero, but still…) - how many messages are permitted per day, with V0, on a Teams account?
Is there any response to the info I posted above? I just ran out of messages and was asked to upgrade to Team - which I already did. A couple days ago. HELP?
Your team plan appears to be no longer active, so I think there was just a failed state due to the incident while you were subscribing that has since recovered
You should be able to sign up again and use the Team plan properly
If you have any charges from the original subscription that haven’t been refunded, you can select the invoice here to trigger a refund https://vercel.com/help
Oh good heavens - thanks for the explanation @jacobparis but could I make a suggestion, that vercel enable its support team to trigger such refunds?? Yes, I have been charged - and to avoid confusion I will now be stuck as I will need to wait for that refund to process before I try to sign up again - this is super frustrating. I hope that the C suite knows what we are going through trying to use this otherwise-very-promising system.
(I have seen multiple reports that refunds are hard - is there a phone number I can call?)
Thanks again for your help
Refunds used to be hard, they’re usually fully automated now though. We have a chat agent set up so if you ask for a refund and give a reason it’ll let you pick your recent invoice and fully self serve the process
This issue, or similar, still persists. I cannot upgrade from personal to premium. I have tried multiple times, multiple cards, link, no link, etc. Just endless loading and processing and can’t upgrade. Please help - would like to finish my project. I’ve logged out, logged in, cleared cache, cookies, etc. Perhaps I’ll try Safari. Currently in Chrome. Please help.
@jacobparis I took the requested actions yesterday, immediately after responding.
This morning, I received email from Adela at Vercel Support, who requested that I downgrade my Teams account, which as you already pointed out your system does not believe exists - sure enough, because the system does not believe that account exists, I am unable to follow her instructions.
I emailed back, but this is extremely frustrating. Y’all need to remove this friction for customers, otherwise what could be a brilliant platform is useless.
I have mentioned in my email, but will reiterate here:
If I do not see a refund for the $30 today, I will work with the bank to refute the charges, and I will attempt to contact your CEO to get some focused attention on what customers are experiencing (though I will clearly point out how much I appreciate your help - the only one who has actually helped so far)
… Looks like I also may know a couple of Vercel investors so perhaps I can connect with them as well - it would be good to get some focused attention at the highest levels to ensure appropriate resourcing around the user experience, even for those of us who are new and currently small.
Thanks again for your help. If there is anything that you can do to work with Adela to resolve this, I appreciate it.
And please note “o”’s comment above - I am not the only person experiencing these issues.
@jacobparis I did that process and the result was not a refund but rather getting a very nice email from Adela in Support telling me to perform the following steps. As you may guess based on your analysis of the situation, step 2 does not work:
