Hi everyone,
I’m hoping someone here has experienced the same issue or can point me
in the right direction, because I’m completely locked out of my Pro
account and support hasn’t responded in over 24 hours.
── What happened ──
After reading the recent Vercel security bulletin, I followed the
recommended hardening steps and removed Vercel from my GitHub
“Authorized GitHub Apps” settings. When I tried to log back into
Vercel with the same GitHub account immediately after, I got this
error and it has not gone away since:
Authentication Error
There is no Vercel account linked with this GitHub account.
── Why this is critical for me ──
My Pro account was linked to a single GitHub account — that was the
only login method I had configured. So now I have zero ways to get in:
- GitHub login → “no account linked” error
- Email magic link using my GitHub primary email → treated as a brand
new account, none of my existing projects / team / Pro plan appear - Google Sign-In with the same email → also treated as a new account
All of my Vercel billing emails, invoices, and notifications have
consistently been delivered to that same primary email, so I know the
account exists — I just can’t reach it anymore.
── Current impact ──
My live service is (thankfully) still serving traffic from the edge,
but:
- I cannot deploy anything
- I cannot roll back or push fixes
- There is an active bug in production right now that I literally
cannot touch - I cannot access environment variables, logs, or team settings
── What I’ve already done ──
- Submitted a support ticket (Case #01118801) over 24 hours ago — no
response yet - Tried incognito windows and different browsers
- Tried all three login methods (GitHub / Email / Google) with the
same result - Confirmed my GitHub account is healthy and accessible
── Questions for the community ──
- Has anyone else run into this after revoking the Vercel GitHub App?
Did re-installing the GitHub App alone fix it, or did you also need
support intervention? - Is there any self-service way to re-link a GitHub identity to an
existing Vercel account, or is support the only path? - For those who went through support recovery — how long did it take
in your case? - Any advice on escalating the ticket? My business operations are
blocked and every hour matters.
If any Vercel staff sees this, I would deeply appreciate a look at
Case #01118801. Happy to provide any ownership verification needed
(payment card last 4, invoice IDs, project domains, team name, etc.).
Thanks in advance to anyone who can help.