Refund money

v0
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Dear Vercel Support Team,

This is my third attempt to resolve an issue that should have been addressed weeks ago.

I am referring to:

  • Case #432282 (submitted on April 1, 2025), and
  • Case #453229 (submitted two days ago).

Despite my repeated and clear requests, the $20 charge from April 1 has not been refunded, and my payment information remains in your system, against my explicit instruction to remove it.

Your claim that the earlier case was “solved” is inaccurate. The issue remains unresolved, and your team has not provided any substantive updates or actions. Frankly, the level of support so far has been dismissive and unprofessional, and the situation is becoming unacceptable.

I am now escalating this matter and request the following actions within 72 hours:

A full refund of the $20 charged on April 1, 2025;

Complete and irreversible removal of my payment details from your system;

A written confirmation that both actions have been completed.

If this issue is not resolved within the timeframe above, I will proceed with:

  • A chargeback request through my bank;
  • Filing complaints with consumer protection authorities;
  • Posting public reviews to warn others about this experience.

I strongly advise your team to treat this message as an urgent escalation. I expect a clear, actionable reply — not a generic placeholder response.

Thank you for your attention.

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