Refund Request for Vercel v0 Pending Over 48 Hours

(edited)

Dear Vercel Support,

I am writing to formally raise a concern regarding a refund request I submitted for the Vercel v0 product. It has been over 48 hours since my initial request, and I have not received any response or update on the matter.

According to the response times outlined under your severity level guidelines, this type of request should be addressed within 8 hours. The delay in handling this issue is therefore a clear breach of your stated SLA.

Details of the Issue:

Product: Vercel v0
Request Type: Refund
Date of Submission: [Insert submission date]
Case ID / Reference Number: #466612
Account Email: puzhiguang@gmail.com
Urgency: High (SLA violation)

Steps Taken:

Submitted refund request via [Vercel Support form / billing dashboard]
Received confirmation of request
Waited over 48 hours with no follow-up

I request that this issue be escalated and addressed immediately. If no action is taken promptly, I will have to escalate the matter through formal channels.

Please treat this issue with the urgency it warrants.

Best regards,
Bruce Pu

Did you know about these other v0 resources? A human should be here soon to help, but the answer may already be available even faster in one of these other posts.

This guide is a great place to start. https://community.vercel.com/t/become-a-v0-expert/5981

Vercel Community

Become a v0 expert

Getting Started Using v0 is like chatting with a frontend engineer, who takes in your design guidelines and creates an application for you. A common workflow...

And these recordings can give you a look at v0 features and strategies in action: https://community.vercel.com/tags/c/events/42/v0

Vercel Staff

Hi there,

Our Billing team is currently experiencing a large backlog, which is causing delays in our response time. We will get back to you as soon as possible. Thank you for your patience.

reply to #3

I subscribed and canceled immediately without using the service at all. I'm concerned that your processing time might be too long, and my membership might expire before the issue is resolved. Please kindly provide me with some feedback.

reply to #3

It's been many days already, how long will it take to process my order?

Vercel Staff

Unfortunately, we don’t have an ETA for this.

probably it will takes decades to refund your money back

Vercel Staff

I see that your request was resolved last week. Please let us know if you have any other questions

I understand that you're frustrated. You have now posted complaints in multiple other threads with minimal relevance to your issue. Let's keep these conversations civil and productive. Please keep in mind our code of conduct and avoid derailing other conversations in the future.

https://vercel.com/legal/support-terms

Vercel

Support Terms

Read our Support Terms and how it relates to you.

If you can share your ticket number with me in your original topic, I would be happy to check on the status of your case

This topic is closed. It no longer accepts new replies.

Dear Vercel Support,

Details of the Issue:

Product: Vercel v0
Request Type: Refund
Date of Submission: [Insert submission date]
Case ID / Reference Number: #466612
Account Email: puzhiguang@gmail.com
Urgency: High (SLA violation)

Steps Taken:

Submitted refund request via [Vercel Support form / billing dashboard]
Received confirmation of request
Waited over 48 hours with no follow-up

I request that this issue be escalated and addressed immediately. If no action is taken promptly, I will have to escalate the matter through formal channels.

Please treat this issue with the urgency it warrants.

Best regards,
Bruce Pu