Refund Request for Vercel v0 Pending Over 48 Hours

v0
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Dear Vercel Support,

I am writing to formally raise a concern regarding a refund request I submitted for the Vercel v0 product. It has been over 48 hours since my initial request, and I have not received any response or update on the matter.

According to the response times outlined under your severity level guidelines, this type of request should be addressed within 8 hours. The delay in handling this issue is therefore a clear breach of your stated SLA.

Details of the Issue:

  • Product: Vercel v0
  • Request Type: Refund
  • Date of Submission: [Insert submission date]
  • Case ID / Reference Number: #466612
  • Account Email: puzhiguang@gmail.com
  • Urgency: High (SLA violation)

Steps Taken:

  1. Submitted refund request via [Vercel Support form / billing dashboard]
  2. Received confirmation of request
  3. Waited over 48 hours with no follow-up

I request that this issue be escalated and addressed immediately. If no action is taken promptly, I will have to escalate the matter through formal channels.

Please treat this issue with the urgency it warrants.

Best regards,
Bruce Pu

2

Did you know about these other v0 resources? A human should be here soon to help, but the answer may already be available even faster in one of these other posts.

This guide is a great place to start.

And these recordings can give you a look at v0 features and strategies in action: Topics tagged v0

3

Hi there,

Our Billing team is currently experiencing a large backlog, which is causing delays in our response time. We will get back to you as soon as possible. Thank you for your patience.

1 Like
5

I subscribed and canceled immediately without using the service at all. I’m concerned that your processing time might be too long, and my membership might expire before the issue is resolved. Please kindly provide me with some feedback.

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It’s been many days already, how long will it take to process my order?

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Unfortunately, we don’t have an ETA for this.

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probably it will takes decades to refund your money back

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@puzhiguang-gmailcom I see that your request was resolved last week. Please let us know if you have any other questions :slightly_smiling_face:

@mbkilimci-gmailcom I understand that you’re frustrated. You have now posted complaints in multiple other threads with minimal relevance to your issue. Let’s keep these conversations civil and productive. Please keep in mind our code of conduct and avoid derailing other conversations in the future.

If you can share your ticket number with me in your original topic, I would be happy to check on the status of your case