Request to recover domain purchased on deleted account

Help
1

Hi everyone,

I need help recovering my domain henrycorner.dev.

Here is the situation:

  • I originally purchased the domain henrycorner.dev on my personal Vercel account (email used: <email cá nhân của bạn>).
  • Recently, I deleted that personal account because I moved everything to my new organization account: admin@henrycorner.dev.
  • However, I forgot to transfer the domain before deleting the old account.
  • Now I cannot access the old account to transfer the domain, and the domain still belongs to the deleted account.

Current behavior:

  • I cannot see or manage the domain on my new account.
  • I cannot log in to the old account because it was fully deleted.

Expected behavior:

  • I want to regain ownership of henrycorner.dev, either by restoring it to my current account or transferring it manually.

Extra details:

  • I can provide payment proof, invoice email, or any verification needed.
  • The domain was purchased directly via Vercel.

Please help me identify how I can recover or transfer this domain since the owning account no longer exists.

Thank you!

2

The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for bonus points.

You can also use v0 to narrow down the possibilities.

5

Hi @admin-henrycorner, welcome to the Vercel Community!

We can surely help you. Because we’ll need to discuss private account information, it’s best to open a support case at vercel.com/help for this. Customers on all plan types are welcome to open a new case for any billing issue.

Just describe the problem to the AI chat bot and click the “Create Case” button that appears at the bottom of the chat window. The AI will autofill the form based on the info provided. Then, you can review and adjust any info in the form before submitting it to reach our billing experts.

Once you have the case open, drop the case ID here as well so I can coordinate with our team.

Please let me know if you have any other questions :slightly_smiling_face:

1 Like
6

Hi Anshuman Bhardwaj,

Thank you so much for your support!

I opened a case with ID #838606.

Thanks again for your help!

1 Like
8

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