My friend has been trying to downgrade my current subscription. As per the policy guidelines, once a downgrade is initiated, it is supposed to take effect immediately. However, I am currently unable to downgrade my plan, and the change is not reflecting in my account.
I have already raised a support case regarding this issue; however, I have not received any response from the team. I would like to express my disappointment with the support experience, as this case has been pending for a considerable amount of time without any updates or communication. We have also followed up via email, but there has been no response on that channel either. I would appreciate an urgent update and resolution on this matter.
The account is still on the Pro plan, and I am scheduled to be charged the Pro subscription fee within the next 9 days. I would like to avoid this charge and downgrade the plan at the earliest.
Hey, @deepakmuralikrishnan! Welcome to the Vercel Community. Appreciate your patience! Just so I understand, is this your account? Or your friends account? From what I can see your account is on Hobby.
He had raised a support case but there was no response thats why i am doing this. Please do check the support case he will be raising and ensure it gets done at the earliest. Additionally, he has also requested to cancel the account. The account is under the name of “iromatch”. Its a work name.
@pawlean the main issue is this - i want to downgrade my trial account(iromatch) but it’s blocking cause of my hobby project
i don’t want to be charged for this honestly and its such a poor experience here - really didn’t expect this from vercel - ahevn’t heardback on the ticket either
Hey there, @deepakmuralikrishnan! Just checking in to see if you still need help with the subscription downgrade or if you found a solution. Let me know how it’s going!
