(edited)
My friend has been trying to downgrade my current subscription. As per the policy guidelines, once a downgrade is initiated, it is supposed to take effect immediately. However, I am currently unable to downgrade my plan, and the change is not reflecting in my account.
- The registered email id: adiunni.au@gmail.com
- I have already raised a support case regarding this issue; however, I have not received any response from the team. I would like to express my disappointment with the support experience, as this case has been pending for a considerable amount of time without any updates or communication. We have also followed up via email, but there has been no response on that channel either. I would appreciate an urgent update and resolution on this matter.
- The account is still on the Pro plan, and I am scheduled to be charged the Pro subscription fee within the next 9 days. I would like to avoid this charge and downgrade the plan at the earliest.
