Hello
I spent nearly 4 hours with AI to help to fix with name www but it is not uploading it only using lowercase. I want people to access my website using www not lowercase name. Please help I have the email address for my book with www. Please help thank you
Hi Joycesee,
I’d separate two things here: www is a subdomain, not a capitalization setting. Domain names are effectively handled case-insensitively, so the important part is whether www.yourdomain.com is added and pointed correctly.
To make the www version work on Vercel, I’d check this setup:
In Vercel, open your project → Settings → Domains.
Add both domains if you want both to work:
yourdomain.com
www.yourdomain.com
Set www.yourdomain.com as the primary domain if you want visitors redirected there.
In Spaceship DNS, use the exact records Vercel shows:
root/apex @ → A record
www → CNAME record
Do not add a CNAME at @, and remove duplicate/old A, AAAA, or CNAME records for the same host.
You can check what the internet currently sees with:
dig A yourdomain.com +short
dig CNAME www.yourdomain.com +short
dig AAAA yourdomain.com +short
dig AAAA www.yourdomain.com +short
If you share the domain name and the current Spaceship DNS records with anything private removed, someone can help compare them with what Vercel expects.
Hello
Thank you for getting back to me. Domain A 216.198.79.1 and CNAME e36ec626888c93e9.vercel-dns-017.com
I hope this matter can be resolved. When I type www.jmosesbooks.com it redirects to jmosesbooks.com.
I have added in A to redirect to www.jmosesbooks.com but it is not working and the same for CNAME adding redirect to www.jmosesbooks.com
Therefore my understanding is www.jmosesbooks does not work and jmosesbooks.com works sometimes. I hope you can let me know which to use as I want to give my website details on my books for people to buy but right now I am stuck not sure which website details to give please help me if there is any information you need please let me know. Please contact me by my email.
I really appreciate you looking into my log in and domains I also want to add a app as well once I have completed it could you please advise how can I add a platform for the app.
Thanks
Joyce
Hi Joyce,
Thanks, that helps. The main point is: DNS records do not create redirects. DNS only points the domain to Vercel. The redirect from jmosesbooks.com to www.jmosesbooks.com is controlled inside Vercel by the project’s Domains settings.
For what you want, I would use:
jmosesbooks.com → A record
www.jmosesbooks.com → CNAME record
In Spaceship, that usually means:
Host/Name: @
Type: A
Value: 216.198.79.1
and:
Host/Name: www
Type: CNAME
Value: e36ec626888c93e9.vercel-dns-017.com
Do not put www.jmosesbooks.com as the DNS “value” for the A or CNAME record. That will not redirect it.
Then in Vercel, go to your project → Settings → Domains and make sure both of these are added:
jmosesbooks.com
www.jmosesbooks.com
After both show as valid, set www.jmosesbooks.com as the Primary Domain. That should make visitors who type jmosesbooks.com redirect to www.jmosesbooks.com.
For your books, I’d wait until Vercel shows both domains as valid, then use:
www.jmosesbooks.com
Also, I cannot access your login from here, and I would not post your email or login details publicly. If it still redirects the wrong way after the records are valid, the most useful thing to share is a screenshot of the Vercel Project → Settings → Domains page and your Spaceship DNS records, with any private account details hidden.
Hello Ryu
Please could I have a response to my email I sent you on Monday which is below this email.
I would be grateful for your help to set up my website as www.jmosesbooks.com.
Once this is updated I can put the website address to my books.
Thank you.
Kind regards
Joyce
Hi Joyce,
Thanks for sending the screenshots. From the values you shared, the DNS records you need are still these:
@ A 216.198.79.1
www CNAME e36ec626888c93e9.vercel-dns-017.com
If www.jmosesbooks.com is redirecting back to jmosesbooks.com, then the DNS may already be mostly correct. The thing to change is likely in Vercel, not Spaceship.
In Vercel, open:
Project → Settings → Domains
Then make sure both domains are listed:
jmosesbooks.com
www.jmosesbooks.com
After that, set www.jmosesbooks.com as the Primary Domain. That is what tells Vercel to redirect visitors from jmosesbooks.com to www.jmosesbooks.com.
I would not add more A/CNAME records as “redirects” in Spaceship. DNS records do not redirect visitors; they only point the domain to Vercel. Extra records can make the setup more confusing.
Also, I can reply here, but I cannot access your login or edit your Vercel account from the community forum. Please do not post your email, password, or private account details publicly.
Once Vercel shows both domains as valid and www.jmosesbooks.com is set as Primary, the website address to print on your books should be:
www.jmosesbooks.com
Hello
Ryu
Thank you for your message.
I want my website www.jmosesbooks.com to be the primary website I do not want it to redirected to jmosesbooks.com.
The issue is when you type www.jmosesbooks.com the system is redirecting to jmosesbooks.com. or I get a message saying there is a error with the DNS. which I would like to be fix.
Please can you help me apologies for the confusion.
Yes the issue is with vercel.
Thank you.
Kind regards
Joyce
Hi Joyce,
No worries, your goal is clear now: you want www.jmosesbooks.com to be the main website, and you do not want it to redirect back to jmosesbooks.com.
That redirect direction is controlled in Vercel.
Please go to:
Vercel → your project → Settings → Domains
Then check which domain is marked as Primary.
If jmosesbooks.com is currently marked Primary, Vercel will redirect www.jmosesbooks.com back to jmosesbooks.com.
To fix it, click the menu / three dots next to:
www.jmosesbooks.com
and choose Set as Primary Domain.
After that, Vercel should redirect this way:
jmosesbooks.com → www.jmosesbooks.com
For Spaceship DNS, I would keep only these records for the website:
@ A 216.198.79.1
www CNAME e36ec626888c93e9.vercel-dns-017.com
Do not add extra A or CNAME records as redirects. DNS does not control the redirect direction.
After changing the Primary Domain in Vercel, test again in a private/incognito browser window, because your browser may have cached the old redirect.
Hi Joyce,
Thanks for the screenshot. You are currently on the project Overview page, so that is why you cannot see the Primary Domain option there.
The good news is that your screenshot already shows the production deployment using:
www.jmosesbooks.com
I also checked from my side and the site is loading at:
https://www.jmosesbooks.com
The root domain:
https://jmosesbooks.com
is redirecting to the www version, which is the direction you wanted.
So I would not change any more DNS records in Spaceship right now. It looks like the setup is working correctly now.
Please try opening the website in a private/incognito browser window, or on your phone using mobile data, because your browser may still have the old redirect or DNS error cached.
The website address to use on your books should be:
www.jmosesbooks.com
Hi Ryu
Please see attach image from google search it shows both names how can I fix it to www.jmosesbooks.com only,
I still cannot locate the word primary to set my domain as www.jmosesbooks.com.
Thank you for helping me and I hope you can advise me what to do.
Kind regards
Joyce
Hi Joyce,
Thanks for the screenshot. That image is from Google Search results, not from Vercel’s domain settings.
Your website can still be working correctly at:
www.jmosesbooks.com
even if Google temporarily shows jmosesbooks.com in the search result title or display line. Google updates search results after it crawls the site again, so this can take some time.
The important test is what happens when someone opens the website. If typing:
jmosesbooks.com
takes visitors to:
www.jmosesbooks.com
then the website/domain redirect is working correctly.
To help Google update, the next step is not to change more DNS records. Instead, you can use Google Search Console to request re-indexing of:
https://www.jmosesbooks.com
Also make sure the website itself consistently uses the www address in its links, sitemap, and canonical URL.
I would not change anything else in Spaceship DNS right now. The Google result may just need time to refresh.
Hi Ryu
Thanks for your message when I type www.jmosesbooks.com please see attach this is the message about the book of Moses and I am getting not my website.
Do you think as I am connected to GitHub with vercel this could be causing the error.
When you checked the website www.jmosesbooks.com did you see a green background with children books showing.
Thanks.
Kind regards
Joyce
Hi Joyce,
Yes — when I open:
https://www.jmosesbooks.com
I see your correct website with the green background and children’s books.
This does not look like a GitHub or Vercel deployment problem. GitHub being connected to Vercel would not cause Google to show a “Book of Moses” search result.
I think what is happening is that you are typing the website into Google Search, and Google is showing search results or an AI answer about “Moses books”. That is different from opening the website directly.
Please try this:
Open Safari or Chrome.
Tap the address bar at the very top of the screen.
Delete everything in it.
Type exactly:
https://www.jmosesbooks.com
Do not type it into the Google search box on the page.
Also, I would not change any more DNS records in Spaceship. The website itself is loading correctly for me at the www address.
Hi Ryu
Please see attached I cannot open the www.jmosesbooks.com
Please if there any issues thank you.
Thank you.
Kind regards
Joyce
