Told to remove the following conflicting DNS records from DNS provider

Help
1

Wanted to make both “www.domainname.com” and “domainname.com” go to my website, but only the www version is actually going, while the other one is going to an old version of the website. When told to fix this issue, it told me to remove two conflicting DNS records which was not present in my DNS provider records list. How do i fix this?

2

The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for bonus points.

You can also use v0 to narrow down the possibilities.

5

Hi, @lan-9117! Welcome :smiley:

It sounds like you’re hitting a classic DNS propagation or caching snag. These can be a bit frustrating to track down, but it usually comes down to where the records are pointing or how your browser is remembering the old site.

Double-check your domain configuration

First, head into your Vercel project settings and make sure both your root domain and the www version are correctly added. Even if Vercel shows a conflict, it is worth checking your DNS provider’s dashboard for any hidden or old A records that might be lingering. If things seem stuck, a quick way to force a refresh is to remove the domain from Vercel and add it back again to trigger a new verification.

Verify propagation and local cache

You can use a tool like whatsmydns.net to see if your records have updated globally. If the results look correct there but you’re still seeing the old version, it’s likely just a local caching issue. Try opening the site in an incognito window, testing it on a different network, or flushing your local DNS cache to see the most recent deployment.

Let us know how you get on!

6

Hey there, @lan-9117! Just checking in to see if you still need help with your DNS configuration issue or if you found a solution. Let me know how it’s going!

7

Hi Pauline,

Everything seems to be working fine now, honestly not sure what the trick was.

Thanks very much for following up and offering support.

Cheers,
Lan