Hi Vercel Support Team,
I am writing to report an issue with my credit balance on the Premium plan.
Problem
According to the official documentation, unused monthly credits should roll over and remain valid for 65 days. However, after the renewal, my balance only showed $20 instead of the expected $40. I used those $20 yesterday (March 25th), but the $20 from the previous cycle never appeared to have rolled over.
Timeline
- March 24th: Billing cycle renewed and I was charged
$20. - Before renewal: I had
$20in unused credits from the previous month, which I understood were valid untilMarch 28th. - March 25th: Used the current
$20balance.
Could you please look into my account and restore the missing credits that should have accumulated?
Thank you for your assistance.
Best regards,
Jonathan Alegría

