Help! Low on Credits After Recent $20 Recharge

[jacobparis]

Hi, you were affected by this bug

You had the full $20 remaining on your balance when it was reset to $5, so you can expect a credit of $15.00 soon

Closing this thread to keep the conversation in the incident thread

Incident: Some users lost usable credits

Last week, it came to our attention that some users were abusing the subscription system in an attempt to get free tokens. We implemented a fix to prevent this, but it was applied too broadly and in some cases caused legitimate users to not receive their new tokens. If the payment failed while a user was subscribing to v0 Premium, we reset their credits to the free $5 amount. If they successfully purchased again in a short timespan, our system incorrectly would not re-issue the premium credits. …