I can't cancel my subscription

v0
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1

I am experiencing issues with my Vercel account. I registered using a Usage Code, expecting certain benefits, but my account still shows as being on the free tier. I linked my credit card, yet I was charged $20. Additionally, I cannot cancel my subscription due to a technical issue. I need confirmation of my account status, an explanation for the $20 charge, assistance with the cancellation issue, and a refund if the charge was an error.

2

Did you know about these other v0 resources? A human should be here soon to help, but the answer may already be available even faster in one of these other posts.

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3

Hey,

Could you create a Billing ticket using Help form so we can take a look?

4

The same problem. A ticket was created but there was no reply

5

I am experiencing the same issue.

$20 was charged to my card without my explicit consent, even though the website provides no clear conditions for unlinking a card, no option for one-time payments, and no transparent subscription details. This is misleading and violates consumer rights.

I have contacted support multiple times, yet received no response. The charge was made, but there was no assistance provided. I deeply regret using Vercel under these circumstances.

Unless this situation is resolved promptly, I will leave negative reviews across all available platforms and pursue a formal refund process through my bank and other relevant channels.

6

Our billing backlog is currently quite large, and it is taking longer than usual to respond to every customer. We understand your situation and want to assure you that one of our agents will get back to you as soon as your request is triage.

7

Hi friend, has your problem been resolved? I think I encountered the same issue as you.

8

Dear Vercel Support Team,

This is my third attempt to resolve an issue that should have been addressed weeks ago.

I am referring to:

  • Case #432282 (submitted on April 1, 2025), and
  • Case #453229 (submitted two days ago).

Despite my repeated and clear requests, the $20 charge from April 1 has not been refunded, and my payment information remains in your system, against my explicit instruction to remove it.

Your claim that the earlier case was “solved” is inaccurate. The issue remains unresolved, and your team has not provided any substantive updates or actions. Frankly, the level of support so far has been dismissive and unprofessional, and the situation is becoming unacceptable.

I am now escalating this matter and request the following actions within 72 hours:

  1. A full refund of the $20 charged on April 1, 2025;
  2. Complete and irreversible removal of my payment details from your system;
  3. A written confirmation that both actions have been completed.

If this issue is not resolved within the timeframe above, I will proceed with:

  • A chargeback request through my bank;
  • Filing complaints with consumer protection authorities;
  • Posting public reviews to warn others about this experience.

I strongly advise your team to treat this message as an urgent escalation. I expect a clear, actionable reply — not a generic placeholder response.

Thank you for your attention.