I have the same problem im not getting any response to my cases opened. As if their support service doesnt even work.

Ya - there is no communication... imagine I was a large organisation, I would certainly get my lawyers involved.

I am paying for this service, surely you should help us solve our access problems as a priority.

If I could cancel and walk away but I am heavily integrated to Vercel.

If I have no access with in two/three days from now I will cancel my subscription and move away.

i will also post on their Reddit page since that one is also active. There are numerous examples of people having the same issue but no response.

thank you... not sure what type of company these guys are running

I in the same boat and no response from them - this is poor when they say 24 hour reply turn around

I still have no access, looking at alternatives and taking my business else where and will let my community/network know how bad the service is...

Sorry to hear you've been waiting so long

I know it sounds like a small thing, but removing 2FA from an account is actually a pretty significant security risk. That's why there's a review process with strict criteria that can lead to longer wait times when a lot of cases are opened. It's also why there's nothing this community can do to remove the 2FA you added to your account. Only a limited group of people have access to do that.

The best advice I can give to help the process go faster is to fill in the account recovery form accurately and completely and to not open multiple duplicate cases about the same issue. If you already have a case number and want to be sure it's assigned to the right team, I can help with that!

Hi, this is my case number 01281101 I submitted it on Jun 28th but nobody has reached out, can you please help me get my case to the right person. I never set up 2fa and I need access asap.

Thank you in advance,

Ruben

Hey @info-89457280. I checked on your case and confirmed it's assigned to the right people. Thanks for your patience while they work through the cases that were opened before yours

do you happen to know how much longer it might take? I never received an email from them?

Following up to make sure everyone's back into their accounts. It looks like everyone here has received a response from the support team, but please let me know if you're still having trouble with account access