Locked out of my account for 3 weeks - No help from Vercel!

Help
1

Hi all -

I have been locked out of my Vercel account for 3 weeks now.

I have been using VS/Claude to keep my development going thankfully but got to the stage that I am desperate. I have sent many tickets, filled in the recovery survey, given all the deployment URLs, etc… with no joy at all, no Vercel team response!

I have registered this account so that I can join the community to ask how I get around this…

Can someone help or advise how to get access again, my email + password still work and I can still use my 2FA, but it then asked for my App 2FA code which I don’t have as my phone was stolen and didn’t keep my recovery keys somewhere safe…

My other account is:

gjdbradford-5891

HELP please. Desperate!

G

2

I have the same problem im not getting any response to my cases opened. As if their support service doesnt even work.

3

Ya - there is no communication… imagine I was a large organisation, I would certainly get my lawyers involved.

I am paying for this service, surely you should help us solve our access problems as a priority.

If I could cancel and walk away but I am heavily integrated to Vercel.

If I have no access with in two/three days from now I will cancel my subscription and move away.

4

i will also post on their Reddit page since that one is also active. There are numerous examples of people having the same issue but no response.

5

thank you… not sure what type of company these guys are running

6

I in the same boat and no response from them - this is poor when they say 24 hour reply turn around

7

I still have no access, looking at alternatives and taking my business else where and will let my community/network know how bad the service is…

8

Sorry to hear you’ve been waiting so long :disappointed_face:

I know it sounds like a small thing, but removing 2FA from an account is actually a pretty significant security risk. That’s why there’s a review process with strict criteria that can lead to longer wait times when a lot of cases are opened. It’s also why there’s nothing this community can do to remove the 2FA you added to your account. Only a limited group of people have access to do that.

The best advice I can give to help the process go faster is to fill in the account recovery form accurately and completely and to not open multiple duplicate cases about the same issue. If you already have a case number and want to be sure it’s assigned to the right team, I can help with that!

9

Hi, this is my case number 01281101 I submitted it on Jun 28th but nobody has reached out, can you please help me get my case to the right person. I never set up 2fa and I need access asap.

Thank you in advance,

Ruben

11

Hey @info-89457280. I checked on your case and confirmed it’s assigned to the right people. Thanks for your patience while they work through the cases that were opened before yours :folded_hands: