Hi Vercel Community,
I’ve been locked out of my Vercel account for the past two weeks and could really use some guidance.
Note: I’m posting from a newly created account because my primary account is completely inaccessible — I couldn’t even sign in to the community to post this. This post is regarding my primary locked account, not this one.
What happened:
I enabled 2FA on my account about two weeks ago. Ever since, I’m unable to log in — every attempt with my passkey returns the same error: “Couldn’t verify your passkey. Try again.” Unfortunately, I also didn’t save my backup/recovery codes, so I have no alternative login method available.
What I’ve already tried:
- Submitted the official Account Recovery and Appeals form on 25th April 2026
- Two support cases were opened: #01131516 and #01132866
- Have not received any follow-up or email response on either case since submission
Why this is urgent:
This account hosts active projects that are important to my work. Two weeks without access or any update has been quite stressful.
Has anyone else faced a similar situation? And is there a Vercel team member here who can help escalate this or point me to the right contact?
Any help is appreciated. Thank you!
