I’m looking for guidance on an unresolved billing case that appears to be stuck in review.
Case: #01YhNA5oYVtlWRYT
I requested a refund/account credit for approximately $177.22 in Build CPU Minutes charges incurred during the May 13–June 13 billing cycle.
The charges occurred before I realized my project was using Turbo build machines. Once I discovered the issue, I immediately switched all project and team defaults to Standard build machines and implemented an Ignored Build Step to reduce unnecessary builds.
Support previously informed me that the request would be reviewed after the invoice finalized on June 13. The invoice has now been finalized, and I have followed up multiple times, but I have not yet received a substantive response from a billing specialist.
The self-service refund tool marks the Build CPU Minutes charge as “Not Refundable,” which appears to mean the request requires manual review.
I understand that the community cannot decide billing outcomes. I’m posting here because I’m trying to determine whether there is an escalation path available or whether someone from the Vercel team can help ensure the case reaches the appropriate billing reviewer.
Thank you for any guidance.